Terms & Conditions

Return policy
We desire our clients fully satisfied with your order. All orders between Rolence and clients is started from a pro forma invoice and confirmed by both parties before proceeding. We’re committing to avoid miss-shipping, wrong orders, and damaged items. However, we accept refund when the mistake was made by the following guideline below.

Return shipping Methods
The begin with, all items intend to return must stay in their original unused condition unless there’s a manufacturer defect. All return claims have been made within 7 days of the date received the goods. Rolence will not accept responsibility for goods returned by the client which are lost or damaged in transit. It is the client’s responsibility to ensure goods are suitably packaged and labeled correctly.

Please fill in the RMA form to request a return authorization number (RA#) for the returning goods. Kindly contact Rolence sales team by calling +886 3 4631999 or sending an email to ad.1@rolence-ent.com to submit the RMA form accordingly. Once processed, you will receive an RA# and simply print the it on a label and attach it to your returning goods. Please note the returns will not be accepted without following the RMA procedure and RA# for the goods.

Non-returnable items
For items listed below is non-returnable unless there’s a manufacturer defect or miss-shipping.
- Ultrasonic inserts and tips
- OEM & ODM products (Private label product is also included)
- Special items ( Custom made products)
- Personal protective equipment
- Restoration product

Restocking fee
All items are subject to a minimum 25% restocking fee, this will be deducted from your refund directly. We also do not refund the original shipping that you paid on the order, returning shipping cost is also not included.

Click here to download the RMA form.